Bookings for can be made through our contact form, or by sending email to email@example.com or firstname.lastname@example.org. For group bookings of 10 individuals or more, please contact email@example.com.
Every detail regarding the booking must be carefully filled in.
Upon your booking confirmation, an email will follow containing your booking number and a list of services purchased. You will also receive an email containing a confirmation invoice.Please print out these documents and bring them along to your tour as proof of payment and as a voucher during your visit to Europe.
Please check all details on your confirmation and documents carefully to ensure they are exactly as you requested. In the event of discrepancy, please contact us on firstname.lastname@example.org as it may not be possible to make changes later.
Terms of Payment
Blackforestandbeyond LTD accepts Visa, MasterCard, Diners Club, and American Express via paypal check-out through our website.
For all bookings made within 30 days prior to the start of the tour, a full payment must be made at the time of the booking.
For all bookings made 31 days or more prior to arrival to Europe, a 20% non-refundable deposit must be paid at the time of the booking. The remainder of the total holiday price is to be paid 4 weeks (28 days) prior to the start of your tour. Blackforestandbeyond will issue part invoices at every stage, payable through our website.
If payment in not received 28 days prior to arrival, Blackforestandbeyond will treat this as a cancellation of the booking and withdraw its confirmation of services.
A cancellation must be sent to Blackforestandbeyond in writing by e-mail, and needs to be confirmed by Blackforestandbeyond in order to be valid. In conformity with business practices within the Icelandic travel industry, the traveller is required to pay cancellation fees on the total holiday price as follows:
Time of cancellation for individual traveller(s):
- More than 3 weeks (22+ days) prior to arrival deposit
- 3 weeks (21 days) and more than
- 1 week (8 days) 50% 1 week (7 days) and more than 72 hours 75%
- 72 hours’ notice and less 100%
Time of cancellation for groups of 10 individuals or more:
- More than 8 weeks (57 days) prior to arrival deposit*
- 8 weeks (56 days) and more than 6 weeks (43 days) 40%
- 6 weeks (42 days) and more than 4 weeks (29 days) 50%
- 4 weeks (28 days) and more than 2 weeks (15 days) 75%
- 2 weeks (14 days) and more than 72 hours 90%
- Less than 72 hours 100%
Validity of Prices
All prices on the Blackforestandbeyond.com website are per booking, unless otherwise specified, and include VAT and all other taxes. No changes will be made to prices once the deposit has been received.
Blackforestandbeyond disclaims responsibility for any loss, damage, accidents, sickness or changes in schedules resulting from causes beyond the control of Blackforestandbeyond. Such causes include, but are not limited to, acts of nature, labour disputes or any other irregularity beyond Blackforestandbeyond’s control. Blackforestandbeyond reserves the right to alter itineraries or departure times, without prior notice, should the necessity arise.
Blackforestandbeyond will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
• The act(s) and/or omission(s) of the traveller(s) affected or any member(s) of their party or
• the act(s) and/or omission(s) of a third party not connected with the provision of the services and which were unforeseeable or unavoidable or
• circumstances beyond Blackforestandbeyond’s control as defined under Force Majeure.
Complaints by Traveller
If you have a problem during your holiday, please inform the relevant service provider (e.g. guide) immediately so that they can endeavour to put things right. If your complaint cannot be resolved locally, your complaint must reach Blackforestandbeyond within 14 days after the end of the tour. Otherwise, any possible compensation is not valid.
Blackforestandbeyond considers adequate travel insurance to be essential. Blackforestandbeyond cannot accept responsibility for any cost for you or any of your travel party that may incur as a result of failing to take out insurance cover. It is your responsibility to ensure that the insurance covers all your activities during your holiday, for example, water sports, riding tours, snow scooter tours and winter sports. Please read your policy carefully and take it with you on your holiday.
No personal data will be revealed to third parties. We reserve the right to use email addresses for advertisement purposes like direct mailings only regarding products and news of blackforestandbeyond.com & blackforestgifts.shop